I. Time-Out

Time-out enables you to take a short break from playing with us. Once you begin your Time-out period, you will no longer be able to deposit, withdraw funds, play or access any of the Company’s products.

Revoking a Time-Out period can only occur after 24 hours from the initial Time-Out request. Upon expiration of the Time-Out, your account will automatically be re-activated.

II. Self-Exclusion

Alternatively, you may request a longer break from gambling; in that case your account will be temporarly closed for a specific period of time.

Please contact us only via email and inform us about your decision to pause your activities at the Website. Upon receipt of an email request for account closure, a Customer Support Agent will contact you and inform you of the available self-exclusions periods. After that and in order to proceed with this process, we will require an email response from you. If we do not receive a response within a further 24-hrs, your account will be reopened and confirmed by email.

Once you begin your Exclusion period, your account will be disabled and you will not be able to login to the website. Your account can be re-activated only by email request and security check will be performed.

III. Financial Protection of Players

You may also choose to impose Financlial limits to your account with us. Once you exceed the maximum self-imposed limits at any time, then you will be restricted for any further actions related to this limit.

You will be able to set a daily, weekly or monthly deposit limits. The Deposit limits can only be requested or revoked by written notice by email sent to us. The Company will take such requests under consideration; however, it will be on Company’s absolute discretion to deny such request.

IV. Useful Information

To receive guidance and support about potential gambling issues, please visit:

GamCare at www.gamcare.org.uk or call their confidential helpline on 0808 8020 133 or Gambling Therapy at www.gamblingtherapy.org.

There are specific software products available to assist the customer with the auto-exclusion process, supplied by organisations such as ICRA.

V. Exclusion of Our Liability

We will take all reasonable steps to ensure that the Exclusion procedures is adhered to and no promotional material is sent to customers who have enable any of the above mentioned exclusions.

However, the customer accepts that we are in no way responsible towards the customer or any third party if he/she continues to play with any added accounts, in which he/she has changed any registration details (including cases in which the customer opens an account with the same details but inserted differently in the registration form) or if publicity material is inadvertently forwarded to him.

We also strongly recommend that the Client seeks urgent professional assistance if he/she finds a way to continue playing during the Self-Exclusion period.